Shipping Policy
Delivery Options and Costs
UK Standard Delivery
- Cost: £3.99 (FREE for orders over a specified amount)
- Timing: 3-5 working days
- Details: A signature may be required on receipt.
Next Day Delivery (UK & Northern Ireland)
- Cost: £5.99
- Order Cutoff: 7pm Mon-Fri and 3pm Sun (Note: Orders shipped on Saturday are delivered on Monday)
- Timing: Delivered between 8am and 9pm, Monday to Saturday
- Exclusions: Not available to certain postcodes and excludes Sundays and Bank Holidays.
Collect in Store
- Timing: 3-5 working days
- Collection Period: 14 days from notification email
- Details: Orders not collected within this period will be returned and refunded.
International Standard Delivery
- Cost: From £5.99
- Timing: Within 3-10 working days
- Tracking: Available on all standard international orders; a signature may be required.
Express International Delivery
- Timing: Orders arrive within 2-3 working days if placed before 7pm
- Details: Available Monday to Saturday, 8am to 5pm. Next working day dispatch for orders placed after 7pm.
Additional Information:
- High Volume Periods: Please allow for potential delays during November and December.
- Non-Working Days: Saturday, Sunday, and Bank Holidays are not considered working days.
- Industrial Action: Delivery times may be affected by strikes. Contact customer service for updates.
- Parcel Queries: If your parcel does not arrive within the stated time, allow up to 25 working days from your dispatch confirmation to contact us.